b'order confirmation. For verification or changes to your order, you must call our Customer Service within 24 hours of the email receipt to make any changes to the order. Otherwise, your order will automatically be put into process and you will receive an email with the Estimated Date of Completion. If delivery was arranged, it usually will arrive on the next delivery date for your area following order completion.Order ConfirmationsPrior to production, we will email you an order confirmation. For verification or changes to your order, you must call our Customer Service within 24 hours of the email receipt to advise of any changes. Otherwise, we process your order according to the specifications of the confirmation. If you would like Elite Decor to hold your order from automatically going into production until a verbal or written confirmation, please feel free to reach out to our customer service team and they will happily set it up for you.WARRANTYElite Decor covers all products we manufacture and/or sell against defects for up to 14 days following product-installation. This warranty excludes damage from normal wear and tear, any damage that is not a direct result of workmanship, or any additional losses or expenses incurred due to a defect. Repair or replacement under our warranty will be honored only after the original product is returned to us, unless otherwise specified through an email from us.For Motor Warranty, see page 4.ACCOUNTSAccounts with Payment Any requests for later than standard order completion should be specified at order placement. Orders are invoiced upon completion. All balances must be paid within designated terms. Any past-due balance will result in an additional 1.5% late fee, as well as a credit hold on any open orders.Open balances that exceed the credit limit for your account will result in a hold on new orders until the balance is brought within your credit limit. We will notify you when placing a credit hold on your account, however failure to notify you does not indicate an exception to this policy. COD Accounts Payment is due when your order is completed and ready for delivery.If your order has an open balance upon delivery, our driver must receive payment. If your order is scheduled for pick-up, it will only be released if your balance has been paid. We will not ship any order with an open balance. Orders that exceed the credit limit for your account will be placed on hold until the balance is brought within the credit limit.Orders scheduled for shipment will not be released with an open balance.Revisions & CancellationsTo revise or cancel an order, you must contact our Customer Service. If your order is not yet in production and the material or components have not been purchased, we will accept your request. Otherwise, we will advise you on possible accommodations and associated fees for cancellation.Complete Date EstimatesFollowing any order placement, you will be emailed an Estimated Completion Date. This, along with your order status, is also available online. In the event of a supplier-related completion date delay, we will notify you via email.Rush OrdersWe understand that there are times when your customers will need a job rushed for installation. We try our best to accommodate such requests. If we are able to accommodate a job on a rush basis - for completion within a week of the orders placement - there will be a rush charge of 10% added to the quoted price. This fee is designated for overtime work by our production team to accommodate rush requests without having to delay other customer orders.Online PortalOur Online portal is designed for customers to view their orders: orders in production, completed, on hold, as well as box reports and packing slips for the completed orders. Please feel free to reach out for any login issues or and questions you might have. OUR POLICIES ELITE DECOR 2022 PRICE LIST 5'